.page-faq {
  --faq-gap: clamp(24px, 4vw, 52px);
  background: var(--paper);
  color: var(--ink);
  font-family: var(--font-sans);
}

/* ---------- 顶部状态带 ---------- */
.page-faq .faq-statusbar {
  background: var(--ink);
  color: var(--paper);
  padding: 10px 0;
}
.page-faq .faq-statusbar__inner {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px 24px;
}
.page-faq .faq-statusbar__label {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  margin: 0;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: .16em;
  color: rgba(246, 241, 231, .68);
}
.page-faq .faq-pulse {
  flex: none;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--spring);
  box-shadow: 0 0 0 4px rgba(58, 167, 109, .25);
}
.page-faq .faq-statusbar__list {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 20px;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 13px;
  line-height: 1.6;
  color: rgba(246, 241, 231, .88);
}
.page-faq .faq-statusbar__list li {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.page-faq .faq-pill {
  flex: none;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: .08em;
  padding: 3px 9px;
  border-radius: var(--r-pill);
  border: 1px solid currentColor;
}
.page-faq .faq-pill--live { color: var(--spring); }
.page-faq .faq-pill--alt { color: var(--winter); }
.page-faq .faq-pill--warn { color: var(--summer); }

/* ---------- 通用图容器 ---------- */
.page-faq .media {
  position: relative;
  display: block;
  margin: 0;
  border-radius: var(--r-lg);
  overflow: hidden;
  background: var(--paper-2);
}
.page-faq .media__img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding-top: clamp(26px, 4vw, 46px);
  padding-bottom: clamp(34px, 5vw, 66px);
}
.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(28px, 4vw, 48px);
  margin-top: clamp(22px, 3vw, 36px);
}
.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  font-size: clamp(2rem, 5.6vw, 3.5rem);
  line-height: 1.1;
  letter-spacing: -.02em;
  font-weight: 900;
}
.page-faq .faq-hero__lead {
  margin: 18px 0 0;
  max-width: 38ch;
  font-size: clamp(1rem, 1.6vw, 1.125rem);
  line-height: 1.75;
  color: rgba(16, 24, 32, .82);
}
.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 26px;
}
.page-faq .faq-hero__facts {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(128px, 1fr));
  gap: 16px 20px;
  margin: 30px 0 0;
  padding: 20px 0 0;
  border-top: 1px solid var(--line);
  list-style: none;
}
.page-faq .faq-hero__facts li {
  display: flex;
  flex-direction: column;
  gap: 5px;
}
.page-faq .faq-hero__facts strong {
  font-family: var(--font-mono);
  font-size: 1.7rem;
  line-height: 1;
  color: var(--ink);
  font-weight: 600;
}
.page-faq .faq-hero__facts span {
  font-size: 12.5px;
  line-height: 1.55;
  color: var(--muted);
}
.page-faq .faq-hero__media {
  box-shadow: var(--shadow-island);
}

/* ---------- 三步自查 ---------- */
.page-faq .faq-section-sub {
  margin: 12px 0 0;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.7;
  color: var(--muted);
}
.page-faq .faq-steps {
  display: grid;
  gap: 28px;
  margin-top: clamp(26px, 3.5vw, 44px);
}
.page-faq .faq-anchor {
  position: relative;
}
.page-faq .faq-anchor ol,
.page-faq .faq-anchor ul {
  display: flex;
  flex-wrap: nowrap;
  gap: 8px;
  margin: 0;
  padding: 0 0 4px;
  list-style: none;
  overflow-x: auto;
  scrollbar-width: thin;
}
.page-faq .faq-anchor a {
  display: block;
  padding: 9px 14px;
  border: 1px solid var(--line);
  border-radius: var(--r-pill);
  font-family: var(--font-mono);
  font-size: 12.5px;
  line-height: 1.3;
  color: var(--ink);
  text-decoration: none;
  white-space: nowrap;
  transition: background 180ms var(--ease), color 180ms var(--ease), border-color 180ms var(--ease);
}
.page-faq .faq-anchor a:hover,
.page-faq .faq-anchor a:focus-visible {
  border-color: var(--ink);
}
.page-faq .faq-anchor a.is-current {
  background: var(--ink);
  border-color: var(--ink);
  color: var(--paper);
}
.page-faq .faq-steps__body {
  position: relative;
  padding-left: 24px;
  border-left: 2px solid var(--line);
}
.page-faq .faq-step {
  position: relative;
  padding-bottom: 36px;
}
.page-faq .faq-step:last-child {
  padding-bottom: 0;
}
.page-faq .faq-step::before {
  content: "";
  position: absolute;
  left: -31px;
  top: 12px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--summer);
  box-shadow: 0 0 0 4px var(--paper);
}
.page-faq .faq-step__num {
  margin: 0;
  font-size: clamp(2rem, 7vw, 3.2rem);
  line-height: .9;
  letter-spacing: -.03em;
  color: var(--summer);
}
.page-faq .faq-step h3 {
  margin: 12px 0 0;
  font-size: clamp(1.18rem, 2.4vw, 1.5rem);
  letter-spacing: -.01em;
  line-height: 1.35;
}
.page-faq .faq-step p {
  margin: 12px 0 0;
  max-width: 62ch;
  font-size: 15.5px;
  line-height: 1.78;
  color: rgba(16, 24, 32, .8);
}
.page-faq .faq-step__result {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 10px;
  max-width: 62ch;
  margin-top: 16px;
  padding: 12px 16px;
  border-radius: var(--r-md);
  background: var(--paper-2);
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink);
}

/* ---------- 备用入口 ---------- */
.page-faq .faq-alt {
  padding-top: clamp(38px, 5vw, 74px);
  padding-bottom: clamp(38px, 5vw, 74px);
}
.page-faq .faq-alt__grid {
  margin-top: clamp(24px, 3vw, 40px);
  align-items: center;
  gap: var(--faq-gap);
}
.page-faq .faq-alt__copy p {
  margin: 0;
  max-width: 46ch;
  font-size: 15.5px;
  line-height: 1.78;
  color: rgba(16, 24, 32, .82);
}
.page-faq .faq-alt__copy p + p {
  margin-top: 18px;
}
.page-faq .faq-alt__list {
  display: grid;
  gap: 14px;
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-alt__list li {
  position: relative;
  padding-left: 26px;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.72;
  color: rgba(16, 24, 32, .82);
}
.page-faq .faq-alt__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: .72em;
  width: 12px;
  height: 3px;
  border-radius: 2px;
  background: var(--winter);
}
.page-faq .faq-alt__copy .btn {
  margin-top: 26px;
}
.page-faq .faq-alt__media {
  box-shadow: var(--shadow-island);
}

/* ---------- 伤停栏目 ---------- */
.page-faq .faq-injury {
  padding-top: clamp(40px, 5vw, 80px);
  padding-bottom: clamp(40px, 5vw, 80px);
}
.page-faq .faq-injury .eyebrow {
  color: var(--autumn);
}
.page-faq .faq-injury h2 {
  color: var(--paper);
}
.page-faq .faq-injury__grid {
  display: grid;
  gap: 28px;
  margin-top: clamp(24px, 3vw, 40px);
}
.page-faq .faq-injury__grid > div > p {
  margin: 0 0 16px;
  max-width: 56ch;
  font-size: 15.5px;
  line-height: 1.8;
  color: rgba(246, 241, 231, .82);
}
.page-faq .faq-injury__panel {
  padding: clamp(22px, 3vw, 32px);
  border: 1px solid var(--line-invert);
  border-radius: var(--r-xl);
  background: var(--ink-soft);
}
.page-faq .faq-injury__panel h3 {
  margin: 0 0 18px;
  font-size: 1.15rem;
  color: var(--paper);
}
.page-faq .faq-injury__panel ul {
  display: grid;
  gap: 14px;
  margin: 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-injury__panel li {
  position: relative;
  padding-left: 22px;
  font-size: 14.5px;
  line-height: 1.72;
  color: rgba(246, 241, 231, .84);
}
.page-faq .faq-injury__panel li::before {
  content: "";
  position: absolute;
  left: 0;
  top: .62em;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--winter);
}
.page-faq .faq-injury__panel p {
  margin: 20px 0 0;
  font-size: 14.5px;
}
.page-faq .faq-injury__panel a {
  color: var(--winter);
  text-underline-offset: 4px;
}
.page-faq .faq-injury__panel a:hover,
.page-faq .faq-injury__panel a:focus-visible {
  color: var(--paper);
}

/* ---------- 登录异常 ---------- */
.page-faq .faq-login {
  padding-top: clamp(38px, 5vw, 74px);
  padding-bottom: clamp(38px, 5vw, 74px);
}
.page-faq .faq-login__steps {
  counter-reset: lgn;
  display: grid;
  gap: 20px;
  max-width: 760px;
  margin: clamp(24px, 3vw, 36px) 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-login__steps li {
  position: relative;
  padding-left: 58px;
  font-size: 15.5px;
  line-height: 1.78;
  color: rgba(16, 24, 32, .82);
}
.page-faq .faq-login__steps li::before {
  counter-increment: lgn;
  content: counter(lgn, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 1px;
  padding: 4px 8px;
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--paper-2);
  font-family: var(--font-mono);
  font-size: 14px;
  line-height: 1.4;
  color: var(--ink);
}
.page-faq .faq-login__steps strong {
  color: var(--ink);
}
.page-faq .faq-note {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 12px;
  max-width: 760px;
  margin: 30px 0 0;
  padding: 16px 20px;
  border-left: 4px solid var(--alert);
  border-radius: 0 var(--r-md) var(--r-md) 0;
  background: var(--paper-2);
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--ink);
}

/* ---------- 反馈要点 ---------- */
.page-faq .faq-report {
  padding-top: clamp(40px, 5vw, 76px);
  padding-bottom: clamp(40px, 5vw, 76px);
}
.page-faq .faq-report__grid {
  margin-top: clamp(26px, 3vw, 40px);
  align-items: start;
  gap: var(--faq-gap);
}
.page-faq .faq-report__list {
  counter-reset: rep;
  display: grid;
  gap: 18px;
  margin: 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-report__list li {
  position: relative;
  padding-left: 56px;
  font-size: 15.5px;
  line-height: 1.75;
  color: rgba(16, 24, 32, .82);
}
.page-faq .faq-report__list li::before {
  counter-increment: rep;
  content: counter(rep, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 1px;
  padding: 3px 8px;
  border-radius: var(--r-sm);
  background: var(--autumn);
  font-family: var(--font-mono);
  font-size: 14px;
  line-height: 1.45;
  color: var(--ink);
}
.page-faq .faq-report__list strong {
  color: var(--ink);
}
.page-faq .faq-report__contact {
  padding: clamp(24px, 3vw, 34px);
  border-radius: var(--r-xl);
  background: var(--ink);
  color: var(--paper);
  box-shadow: var(--shadow-lift);
}
.page-faq .faq-report__contact h3 {
  margin: 0 0 18px;
  font-size: 1.15rem;
  color: var(--paper);
}
.page-faq .faq-report__contact .contact-item {
  margin: 0 0 14px;
}
.page-faq .faq-report__contact .contact-label {
  display: block;
  font-size: 12px;
  letter-spacing: .12em;
  color: rgba(246, 241, 231, .6);
}
.page-faq .faq-report__contact .contact-value {
  display: block;
  margin-top: 3px;
  font-size: 15px;
  line-height: 1.6;
  color: var(--white);
  word-break: break-all;
}
.page-faq .faq-report__contact p {
  margin: 18px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(246, 241, 231, .8);
}
.page-faq .faq-report__contact .btn {
  margin-top: 24px;
}

/* ---------- 折叠问答 ---------- */
.page-faq .faq-extra {
  padding-top: clamp(36px, 5vw, 72px);
  padding-bottom: clamp(48px, 6vw, 96px);
}
.page-faq .faq-extra__list {
  display: grid;
  gap: 12px;
  max-width: 860px;
  margin-top: clamp(24px, 3vw, 36px);
}
.page-faq .faq-extra details {
  border-left: 4px solid var(--winter);
  border-radius: var(--r-lg);
  background: var(--paper-2);
  overflow: hidden;
}
.page-faq .faq-extra summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 22px;
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.6;
  color: var(--ink);
  cursor: pointer;
  list-style: none;
}
.page-faq .faq-extra summary::-webkit-details-marker {
  display: none;
}
.page-faq .faq-extra summary::after {
  content: "+";
  flex: none;
  font-family: var(--font-mono);
  font-size: 20px;
  line-height: 1;
  color: var(--winter-deep);
  transition: color 180ms var(--ease);
}
.page-faq .faq-extra details[open] summary::after {
  content: "\2013";
}
.page-faq .faq-extra summary:hover,
.page-faq .faq-extra summary:focus-visible {
  color: var(--winter-deep);
}
.page-faq .faq-extra details p {
  margin: 0;
  padding: 0 22px 20px;
  max-width: 66ch;
  font-size: 15px;
  line-height: 1.78;
  color: rgba(16, 24, 32, .8);
}

/* ---------- 响应式 ---------- */
@media (min-width: 768px) {
  .page-faq .faq-steps__body {
    padding-left: 32px;
  }
  .page-faq .faq-step::before {
    left: -39px;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: 1.06fr .94fr;
    align-items: center;
  }
  .page-faq .faq-steps {
    grid-template-columns: 236px minmax(0, 1fr);
    gap: 56px;
    align-items: start;
  }
  .page-faq .faq-anchor {
    position: sticky;
    top: 112px;
  }
  .page-faq .faq-anchor ol,
  .page-faq .faq-anchor ul {
    flex-direction: column;
    flex-wrap: wrap;
    gap: 6px;
    padding-bottom: 0;
    overflow: visible;
  }
  .page-faq .faq-anchor a {
    text-align: left;
  }
  .page-faq .faq-injury__grid {
    grid-template-columns: 1.05fr .95fr;
    gap: 56px;
    align-items: start;
  }
  .page-faq .faq-alt__grid {
    align-items: center;
  }
}

@media (min-width: 1200px) {
  .page-faq .faq-hero__lead {
    max-width: 40ch;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-anchor a,
  .page-faq .faq-extra summary::after {
    transition: none;
  }
}